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Careers

The Barbershop Harmony Society is the world’s largest all-male singing Society, with tens of thousands of members across North America; affiliated men’s and women’s organizations in more than a dozen countries bring the total number of active singers to more than 80,000 worldwide. The Society was voted Nashville Business Journal’s Best Places To Work for two years in a row, 2015 and 2016. Through active programs in music education, publishing, performance, and outreach, the Society preserves and extends the reach of a uniquely American close harmony musical art form whose roots lie in African-American improvisation and European harmony traditions. Founded in 1938 as the Society for the Preservation and Encouragement of Barber Shop Quartet Singing in America, Inc. (SPEBSQSA), the Society now expends nearly $1 million annually in support of community and school programs that bring the fellowship, fulfillment, and excitement of vocal music to a new generation of singers. The Society relocated its headquarters to the heart of Nashville in 2007 and has established powerful relationships in the civic and education communities. Belmont University in Nashville has become the new home for the Society’s flagship annual education event, Harmony University, and in 2016, the Barbershop Harmony Society was recognized by the Nashville Business Journal as one of its Best Places To Work.

Current openings: Executive AssistantApplication Developer | Customer Service Representative | Project Coordinator

 

Job Title: Executive Assistant to the CEO

Overview: Reporting directly to the Executive Director, the Executive Assistant provides executive support in a one-on-one working relationship. The Executive Assistant serves as the front line point of contact for internal and external constituencies on all matters pertaining to the Executive Director. The Executive Assistant also serves as a liaison to the board of directors; organizes and coordinates Executive Director outreach and external relations efforts; and oversees special projects. The Executive Assistant must be creative and enjoy working within a small entrepreneurial environment that is mission/vision-driven, results-driven and community oriented. The ideal individual will have the ability to exercise good judgement in a variety of situations, with strong written and verbal communications, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities. The Executive Assistant must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.

Reports To: Chief Executive Officer

Primary Responsibilities:

Executive Support

  • Completes a broad variety of administrative tasks for the Executive Director including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that may be highly sensitive or confidential; arranging complex and detailed travel plans, itineraries, and agendas; and compiling documents for travel-related meetings.
  • Plans, coordinates and ensures the Executive Director’s schedule is followed and respected. Provides “gatekeeper” and “gateway” role, creating win-win situations for direct access to the Executive Director’s time.
  • Communicates directly, and on behalf of the Executive Director, with Board members, members, Barbershop Harmony Society staff, and others, on matters related to Executive Director’s programmatic initiatives.
  • Researches, prioritizes, and follows up on incoming issues and concerns addressed to the Executive Director, including those of a sensitive or confidential nature. Determines appropriate course of action, referral or response.
  • Provides a bridge for smooth communication between the Executive Director and internal business owners; demonstrating leadership to maintain credibility, trust and support with business owner staff.
  • Works closely and effectively with the Executive Director to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Acts as a “barometer,” having a sense for the issues taking place in the environment and keeping the Executive Director updated.
  • Provides leadership to build relationships crucial to the success of the organization, and manages a variety of special projects for the Executive Director, some of which may have organizational impact.
  • Successfully completes critical aspects of deliverables with a hands-on approach, including drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the Executive Director’s ability to effectively lead the organization.
  • Prioritizes conflicting needs, handles matters expeditiously, proactively and follows-through on projects to successful completion, often with deadline pressures.
  • On behalf of the Executive Director, sits on the Social Committee responsible for internal and external employee events
  • Assists Executive Director with the annual business planning process and quarterly plan updates

Board Support and Liaison

  • Serves as the Executive Director’s administrative liaison to Barbershop Harmony Society board of directors
  • Assists board members with travel arrangements, lodging and meal planning as needed
  • Maintains discretion and confidentiality in relationships with all board members
  • Adhere to compliance with applicable rules and regulations set in bylaws regarding board and board committee matters, including advance distribution of materials before meetings in electronic/paper format.

Executive Team Liaison

  • Participates as an adjunct member of the Executive Team including assisting in scheduling meetings and attending all meetings
  • Assists in coordinating the agenda of Executive Team meetings and off-sites, and all-staff meetings
  • Assists in the recruitment, training and support of full-time, part-time, interns and local volunteers supporting Barbershop Harmony Society resources

Communications, Partnerships, and Outreach

  • Ensures that the Executive Director’s bio is kept updated and responds to requests for materials regarding the Executive Director
  • Edits and completes first drafts for written communications to external stakeholders
  • Assists Executive Director to determine annual field representatives at district conventions and events
  • Assists Executive Director to manage Global Affiliate and World Harmony Council relationships

Strategic Initiatives

  • Follows up on contacts made by the Executive Director and supports the cultivation of ongoing relationships
  • Serve as main contact for Society Archive inquiries and receipt of donations

Desired Skills & Experience:

  • Very strong interpersonal skills and relationship builder between departments, board members, external partners and volunteers
  • Excellent organizational, analytical, and administrative skills and the ability to take a proactive, self-directed approach to projects with excellent attention to detail
  • Expert level written and verbal communication skills
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability
  • Highly resourceful team-player, with the ability to also be extremely effective independently
  • Exceptional support skills, including the ability to respond to members, internal staff and others in a professional, knowledgeable and friendly manner
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer service and response
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
  • Minimum of five to tens years of administrative/executive support experience, preferably in a non-profit organization
  • Previous experience working for a professional membership organization is a plus
  • Experience and interest in optimizing and streamlining day to day administrative duties
  • Strong computer skills and proficiency with Google Apps suite, Basecamp and mail merge programs.

Contact Information and Procedure:

We are an EOE that offers competitive wages, weekends off, on-the-job training, medical, dental, vision, and retirement plans.

Interested parties should click here to apply online. Please no emails or phone calls.

 

Job Title: Application Developer

Location: Nashville, TN

OverviewThe Barbershop Harmony Society is looking for a full-time, well-rounded web/software developer to help us further evolve our LAMP/PHP systems.

Reports To: Chief Operating Officer

Primary Responsibilities:

  • Maintain and evolve the aesthetic of the Society’s website(s) and web applications.
  • Help define the strategy and architecture of future platforms.
  • Work within a coordinated team environment – COO, design, and project manager roles are already in place.

Desired Skills & Experience:

  • Degree in Web Design, Application Development, Computer Science, or equivalent experience
  • 2+ years of web development
  • Able to customize and code in PHP
  • CSS/HTML5/Javascript knowledge is a must
  • Write clean, well-documented code that is easy to maintain
  • Write technical/instructional copy as needed
  • Thorough understanding of PHP and MySQL
  • Understanding of applications/frameworks such as CakePHP, CraftCMS, WordPress, or other open source applications/frameworks are highly desirable.
  • Able to create HTML content from graphics files or other raw data, comfortable maintaining websites.
  • Maintain and analyze website analytics to identify content usage, trends, errors, etc. – via Google Analytics.
  • Understand great source code and platform maintenance.
  • Linux admin skills are a plus.
  • Ability to handle multiple projects and deadlines simultaneously
  • Willing to learn new processes and programs
  • Outstanding communication, organization, project/time management, and interpersonal skills.

Contact Information and Procedure:

We are an EOE that offers competitive wages, weekends off, on-the-job training, medical, dental, vision, and retirement plans.

Interested parties should send cover letter and resume to employment@barbershop.org. Please no phone calls.

Job Title: Customer Service Center Representative

Location: Nashville, Tennessee

Overview: Founded in 1938, the Barbershop Harmony Society is an arts education and performance organization with over 20,000 singers in 700 chapters throughout North America. This is a full time position devoted to providing support through the Customer Service Center. As the first point of contact for our passionate singers (think of Barbershoppers as “professional hobbyists”) the Customer Service Representative provides support in customer service, answering questions about membership, contests and events. Other areas include completion of special projects and reports, processing of membership documents, event registrations and merchandise orders, accounts receivable, correspondence, filing, telephones, occasional travel, and various duties as assigned.

Reports To: Director of Membership/Customer Service Manager

Primary Responsibilities:

  • Represent the “face and voice” of the Barbershop Harmony Society to members, prospective members, volunteers, and others who are interested in barbershop harmony
  • Respond to customer questions and concerns via mail, email, fax, and primarily phone calls; return voicemails in a timely fashion
  • Troubleshoot customer problems with excellent attention to detail to provide a high level of customer satisfaction
  • Take initiative to plan and accomplish personal goals and special projects for the benefit of the company as determined with the Customer Service Manager
  • Process orders and answer questions related to new member applications, membership renewals, music and merchandise orders, quartets, accounts receivable, chapter insurance, outreach, harmony university, and events
  • Attract new and repeat customers by answering product/service questions as well as suggesting additional products/services
  • Proficiently navigate the membership, event, and shop management computer system database

Education, experience, and attributes:

  • Two years customer service experience
  • Excellent organizational and time management skills
  • Familiar with CRM systems and practices
  • Proven flexibility and ability to handle multiple projects and meet deadlines
  • Excellent oral and written communication skills
  • Pleasant telephone voice/manner
  • Ability to remain calm, cool, and collected under pressure
  • Strong ability to work independently and on a team
  • Comfortable working in a fast-paced environment
  • Knowledge of Barbershop Harmony Society preferred
  • Passionate about music/singing definitely a plus!
  • High school diploma or equivalent

Contact Information and Procedure:

We are an EOE that offers competitive wages, weekends off, on-the-job training, medical, dental, vision, and retirement plans.

Interested parties should send cover letter and resume to employment@barbershop.org. Please no phone calls.

 

Job Title: Project Coordinator

Location: Nashville, TN

Overview: Do you love the idea of making an impact by supporting programs and projects that bring people together in fellowship and song? Do you want to work with an organization that won Nashville’s Best Places to Work for the past two years? The Barbershop Harmony Society (BHS) is an innovative organization working to bring Everyone in Harmony—-we support 700+ communities of artists, a dedicated and enthusiastic international membership base of singers, and millions of people interested in 4-part A Cappella singing.

Reports To: Senior Director of Impact

Primary Responsibilities:

  • Administer and organize multiple projects, from simple activities to more complex plans.
  • Maintain and create project documentation and reporting on project results and impacts.
  • Build and collaborate with all project teams (paid and volunteer) to deliver on time project results.
  • Prioritize project work with the Senior Director of Impact to fulfill our annual business plan results.
  • Gather business requirements for new ideas and business needs.

Desired Skills and Experience:

  • Experience in project management, from conception to delivery.
  • Solid organizational skills, including multitasking and time-management.
  • Laser focus on the details but can also see the big picture.
  • Excellent communication skills and love to use them.
  • At least 2 years related experience/training in project management, volunteer engagement, and measurement & evaluation of project results, or combined education & work experience.
  • A natural leader, with the ability to coach for positive results.
  • Are computer savvy with a solid working knowledge of Microsoft Office programs, Google Suite products and project management tools (like Basecamp, slack, and/or Trello).
  • Like the idea of growth potential, and will seek out opportunities to push yourself.
  • Have a Bsc in Business Administration or related field (not required).
  • Have a PMP or CAPM certification in project management (not required).

Contact Information and Procedure:

We are an EOE that offers competitive wages, weekends off, on-the-job training, medical, dental, vision, and retirement plans.

Interest parties should click here to apply online. Please no emails or phone calls.

 

The Barbershop Harmony Society is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

 

View Internship Opportunities

The Barbershop Harmony Society is looking for qualified interns to join our team. Click the link above to view opportunities. 

Apply for Volunteer Opportunities

Harmony Hall is always looking for volunteers to assist us with various projects based on need and capacity. Click the link above to share your interest. 

 

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